At Grownup.in we strive to provide our customers with high-quality custom jewellery crafted with precision and care. Due to the bespoke nature of our products, we have tailored our refund and return policy to ensure your satisfaction.
Refunds and Returns Eligibility:
1. Damaged in Transit: If your product arrives damaged during the delivery process, you are eligible for a refund or replacement. To initiate the refund or replacement process, you must provide an opening video of the package within 24 hours of delivery. This video serves as verification of the damage and helps expedite the resolution process.
2. Delayed Delivery: In the rare event that your package takes longer than 30 working days to arrive, you may request a refund. Please note that this policy applies only if the delay is beyond the estimated delivery time and not due to factors within our control, such as customs delays or natural disasters.
Exclusions:
1. Size Issues:* As our jewellery is adjustable, we do not accept returns or offer refunds for sizing issues. We recommend referring to our sizing guide before placing your order to ensure a proper fit.
2. Change of Mind: Due to the personalized nature of our products, we do not accept returns or offer refunds for change of mind.
Cancellation Policy:
Once an order is placed and confirmed, cancellations are not permitted. We immediately begin crafting your custom jewellery to ensure timely delivery.
How to Request a Refund or Return:
If you believe you are eligible for a refund or replacement based on the criteria outlined above, please contact our customer service team within the specified timeframe. Provide any necessary documentation, such as the opening video of the package, to expedite the process.
Contact Us:
If you have any questions or concerns regarding our refund and return policy, please don’t hesitate to contact our customer service team. We are here to assist you and ensure your experience with Grownup.in is exceptional.
Grownupcustomised@gmail.com
Note: This refund and return policy is subject to change at the discretion of Grownup.in. Please refer to our website for the most and up to date.
